Support
& FAQs

To ensure your time on the water is relaxing and effortless, we offer comprehensive support before, during, and after your reservation. 

Our team is here to answer any questions you may have, as well as to guide you through the reservation process.

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Booking
Services
Activities

BOOKING & RESERVATIONS

  • All bookings can be completed via Phone, Email, or our Online Reservation System.

  • The maximum number of guests permitted aboard on open water is 12.

    For dockside events, the maximum number of guests permitted guests increases to 40.

  • Yes, all tours are customizable. Please contact us via email or phone to setup a custom tour.

  • We understand that plans can change, and we aim to offer flexibility while ensuring fairness in the event of cancellations. Please note that the percentage of fees retained are non-refundable, in order to to cover the costs of preparation and potential loss of bookings. Below is our cancellation policy.

    Cancellations 30 days or more prior to the scheduled event, results in 10% of the total fee being retained.

    Cancellations 14 to 30 days prior to the scheduled event, results in 50% of the total fee being retained.

    Cancellations 7 to 14 days prior to the scheduled event, results in 75% of the total fee being retained.

    Cancellations 1 to 7 days prior to the scheduled event, results in 90% of the total fee being retained.

    Cancellations less than 24 hours prior to the scheduled event, results in 100% of the total fee being retained.

    • Reservations can be made up to 6 months in advance of the voyage date.

    • For The Rustic Table and The Happy Hours: Bookings from these options must be made at least 7 days in advance.

    • For The Etesias experience, and specialty events: Bookings from these options must be made at least 14 days in advance.

    • For shorter notice, please contact us via email or phone.

  • A deposit is required upon booking confirmation— the full payment is due within 14 days of reservation confirmation.

  • Yes, the boat is available for photoshoots or filming. Please contact us in advance to discuss your specific needs and to ensure that any permits or special arrangements are in place.

SERVICES & AMENITIES

  • Yes, please view our experiences page for additional details on our culinary journeys. If you’d prefer to bring your own catering aboard, feel free to contact us.

  • A Captain and bartender are included aboard, along with a chef for catering services.

  • All pets are welcome, except for aquatic pets or those housed in tanks (e.g., fish, snakes, spiders).

  • Yes, WiFi is provided aboard for all personal and professional needs. See our full list of amenities here.

  • The Ground level of the boat is wheelchair accessible*

  • Yes, you are welcome to bring a photographer or videographer to capture your event. We can also assist in arranging professional photography services if desired.

ITINERARY & ACTIVITIES

  • Yes, all tours are customizable and operate year-round, regardless of the weather; create your itinerary here.

  • Please see our tours page for full details on our voyage; please note, all journeys can be customized. Feel free to contact us for further details.

  • Tours may be rescheduled or canceled due to inclement weather or high winds. We offer complimentary rescheduling for any affected bookings.